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Our Promise
Premium Care, Honest Policies
This policy is designed in accordance with applicable Indian consumer protection laws, including the Consumer Protection (E-Commerce) Rules, 2020. We believe customer satisfaction begins with transparency.
Returns
Unused and unopened products with original seal intact are eligible for return verification.
Refund Assurance
No hidden deductions. Approved refunds are processed directly to your original payment method.
Customer Support
Fast grievance resolution with dedicated support from 9AM to 9PM.
Policy Details
Returns, Refunds & Cancellations
1
Returns
Products must be unused, unopened, in original packaging, and with seal intact. Opened or used items cannot be returned due to hygiene reasons unless damaged, defective, or incorrect upon delivery.
2
Damaged or Incorrect Products
Notify us within 48 hours of delivery with images/videos. Upon approval, we offer replacement or full/partial refund.
3
Refunds
Refunds are processed only to the original payment method within 7–10 working days after approval.
4
Cancellations
Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.
5
Pricing & Transparency
All prices displayed are inclusive of applicable GST. Product descriptions and pricing are maintained accurately and transparently.
6
Support & Legal
Phone: +91 9867425497
Email: theaquistsupport@gmail.com
Jurisdiction: Mumbai, Maharashtra, India.
Email: theaquistsupport@gmail.com
Jurisdiction: Mumbai, Maharashtra, India.
Your Satisfaction Matters.
We acknowledge complaints within 48 hours and aim to resolve them within 30 days. The Aquist reserves the right to update this policy at any time, with changes effective upon posting.