Privacy policy


At The Aquist, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

We aim to handle personal data responsibly and in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable consumer protection and e-commerce regulations.

🔒 SECURE PROCESSING

Your personal information is collected only when necessary for legitimate business purposes, such as processing orders, providing customer support, improving our services, and complying with legal obligations. We use appropriate security measures to help protect your information.

✨ NO DATA SELLING

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

🛡️ PROTECTED EXPERIENCE

We take reasonable technical and organizational measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

1. Data Collection

We may collect information necessary to provide our products and services, including your name, phone number, email address, shipping and billing address, purchase and transaction details, and certain information about how you interact with our website.

2. Purpose of Processing

Your information may be used to:

  • Process and fulfill your orders
  • Provide delivery and order updates
  • Respond to customer support requests
  • Prevent fraudulent or unauthorized transactions
  • Improve our website, products, and services
  • Send marketing or promotional communications where permitted by law and based on your preferences or consent

3. Payments & Security

Payments are processed through authorized and secure third-party payment service providers.

The Aquist does not intentionally store sensitive card or banking details on its own servers unless required for a specific lawful purpose and handled through appropriate secure systems.

4. Sharing of Data

Your personal information may be shared only when necessary with trusted service providers and business partners, such as:

  • Payment service providers
  • Logistics and delivery partners
  • Technology and website service providers
  • Government authorities or other parties where required by applicable law

These parties may access information only as necessary to provide their services or meet legal obligations.

5. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information.

You may also withdraw consent for certain data processing activities and opt out of marketing communications at any time, where applicable.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality, understand website usage, analyze performance, and provide a more personalized browsing experience.

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes for which the information was collected
  • Provide our products and services
  • Meet legal, tax, accounting, or regulatory requirements
  • Resolve disputes and enforce our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18 without appropriate parental or guardian supervision.

We do not knowingly collect personal information from minors without appropriate authorization where required by applicable law.

9. Support & Grievance

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Phone: +91 9867425497
Email: theaquistsupport@gmail.com

We aim to acknowledge complaints or grievances within 48 hours and make reasonable efforts to resolve them within 30 days, depending on the nature and complexity of the concern.

Your Privacy Matters.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described in this policy, subject to applicable law.

The Aquist may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will become effective when published on our website.

Last updated: September 2026