At The Aquist, we believe customer satisfaction begins with transparency and trust. Our Returns, Refunds & Cancellations Policy is designed in accordance with applicable Indian consumer protection laws, including the Consumer Protection (E-Commerce) Rules, 2020.

---

✨ RETURNS

Unused and unopened products with their original packaging and seal intact may be eligible for return verification, subject to the conditions outlined in this policy.

✨ REFUND ASSURANCE

We believe in complete transparency. Once a refund is approved, it will be processed to your original payment method in accordance with the applicable refund timeline.

✨ CUSTOMER SUPPORT

Our dedicated customer support team is available to assist you with return, refund, and order-related concerns. We aim to provide a smooth and reliable resolution experience.

---

POLICY DETAILS

Returns, Refunds & Cancellations

1. Returns

Products must be unused, unopened, and returned in their original packaging with the seal intact. Due to hygiene and safety reasons, opened or used products cannot be returned unless they are received damaged, defective, or incorrect.

---

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery and provide clear images or videos of the product and packaging.

After verification and approval, we may offer a replacement or an appropriate refund, depending on the nature of the issue.

---

3. Refunds

Once a refund request is approved, the refund will be processed to the original payment method used for the purchase.

Refunds may take approximately 7–10 working days to reflect in your account, depending on your bank or payment service provider.

---

4. Cancellations

Orders can be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Customers may refer to the applicable return policy after delivery, where eligible.

---

5. Pricing & Transparency

All product prices displayed on our website are inclusive of applicable taxes, including GST, unless otherwise stated.

We make every reasonable effort to ensure that product descriptions, pricing, and other information displayed on our website are accurate and up to date.

---

6. Support & Legal

For any questions or concerns regarding returns, refunds, cancellations, or orders, please contact us:

Phone: +91 9867425497
Email: theaquistsupport@gmail.com

Jurisdiction: Mumbai, Maharashtra, India.