Terms of service
Welcome to The Aquist. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website or placing an order, you agree to be bound by these Terms & Conditions and applicable Indian laws and regulations.
✨ TRANSPARENT POLICIES
Our policies are designed to provide a fair, transparent, and trustworthy shopping experience. We aim to clearly communicate our terms, product information, and customer policies.
🔒 SECURE TRANSACTIONS
Payments and customer interactions are handled through secure systems and trusted service providers. We take reasonable measures to help protect your information and transactions.
🛡️ CUSTOMER COMMITMENT
We are committed to providing quality products, responsible business practices, and reliable customer support throughout your shopping experience.
Terms & Conditions
1. General
The Aquist operates as an online skincare platform offering skincare products and related services.
By accessing or using our website, you agree to comply with these Terms & Conditions. You confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. Account Responsibilities
If you create an account or place an order through our website, you are responsible for providing accurate, complete, and up-to-date information.
You are also responsible for maintaining the confidentiality of your account credentials. You must notify us if you suspect any unauthorized access to or use of your account.
The Aquist reserves the right to suspend or restrict access in cases of suspected fraudulent, unauthorized, or unlawful activity.
3. Products & Pricing
We make reasonable efforts to ensure that product descriptions, images, ingredients, availability, and pricing information displayed on our website are accurate and up to date.
Product images are for illustrative purposes and may vary slightly from the actual product packaging.
All prices displayed on our website are inclusive of applicable GST unless otherwise stated. Prices and product availability may change without prior notice.
4. Orders & Acceptance
Placing an order on our website does not automatically guarantee acceptance of that order.
All orders are subject to product availability and verification. The Aquist reserves the right to accept, cancel, or refuse an order in certain circumstances, including:
- Product unavailability
- Pricing or technical errors
- Incorrect information provided during checkout
- Suspected fraudulent or unauthorized activity
If an order is cancelled after payment has been successfully received, an eligible refund will be processed in accordance with applicable policies.
5. Shipping & Delivery
Delivery timelines may vary depending on your location, product availability, and logistics partners.
While we make reasonable efforts to ensure timely delivery, The Aquist is not responsible for delays caused by courier services, weather conditions, natural events, government restrictions, or other circumstances beyond our reasonable control.
6. Returns, Refunds & Cancellations
Returns, refunds, and cancellations are governed by our Returns, Refunds & Cancellations Policy.
Customers are encouraged to review the applicable policy before placing an order. Eligibility for returns, replacements, refunds, and cancellations may depend on the specific circumstances and conditions outlined in the policy.
7. Payments
Payments are processed through authorized third-party payment service providers.
The Aquist does not intentionally store sensitive payment information, such as complete card or banking details, on its own servers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. Intellectual Property
All content available on The Aquist website, including but not limited to logos, trademarks, text, images, graphics, product names, designs, and website content, is owned by or licensed to The Aquist.
You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without prior written permission from The Aquist.
9. Limitation of Liability
Our skincare products are intended for external use only unless otherwise stated on the product packaging or instructions.
Customers should carefully review product ingredients and usage instructions before use. If you have known allergies or sensitivities, we recommend consulting a qualified healthcare professional before using a product.
To the extent permitted by applicable law, The Aquist shall not be liable for damages arising from misuse, improper application, failure to follow product instructions, or unauthorized use of our products.
10. User Conduct
When using our website, you agree not to:
- Engage in unlawful or fraudulent activities
- Attempt to interfere with website security or functionality
- Upload or transmit harmful, malicious, or unauthorized content
- Attempt to gain unauthorized access to our systems or user accounts
- Use our website in a manner that may harm The Aquist or other users
We reserve the right to restrict access or take appropriate action in cases of suspected misuse.
11. Privacy & Third-Party Services
Your use of our website is also governed by our Privacy Policy.
Our website may use third-party services, including payment gateways, logistics providers, analytics tools, and technology service providers. These third parties may operate under their own terms, conditions, and privacy policies.
The Aquist is not responsible for the independent policies or practices of third-party service providers.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.
13. Support & Contact
For questions, concerns, or assistance regarding our products, orders, or these Terms & Conditions, please contact us:
Phone: +91 9867425497
Email: theaquistsupport@gmail.com
We aim to acknowledge customer complaints or grievances within 48 hours and make reasonable efforts to resolve them within 30 days, depending on the nature and complexity of the concern.